Job Openings >> Office Coordinator

Office Coordinator

Description

Position: Office Coordinator
Department: General Administrative
Supervisor: Lisa Loehr, General Manager

Objective: The Office Coordinator is expected to perform a variety of duties related to administration. Responsibility for supporting and assisting other staff members in recruiting, training, retention, scheduling/service coordination, and administration.

Primary Responsibilities :

• Work a Monday - Friday 8:00 am – 5:00 pm work week, with on call responsibilities.
• Take incoming call from potential clients and decision makers inquiring about services.
• Respond to internet inquiries for services through outbound calls and correspondence.
• Follow up on all inquiries that do not result in an appointment.
• Schedule clients and CARE Professionals in order to provide the highest quality of service to both parties.
• Develop and implement new engagement strategies that utilize the 5 CARE Professional needs to strengthen relationships with employees, determine their needs and measure employee satisfaction.
• Answer each incoming call in a friendly, professional and knowledgeable manner.
• Monitor, mediate and log both client and CARE Professionals activity, and follow up on CARE Professional assignments and client service.
• Interact with employees to cover daily staffing needs.
• Secure coverage for vacancy shift, open position, vacations, per company’s needs.
• Enter and maintain accurate client and CARE Professional records in Well Sky.
• Demonstrate open and effective communication with Owner, General Manager, colleagues, and CARE Professionals.
• Provide after hours on-call service duties as scheduled.
• Other administrative duties as deemed necessary.

Knowledge, Skills and Abilities:

• This position must have an understanding of and upholding the policies and procedures established by Maguire Senior Services, Inc., (d.b.a. an independently owned and operated Home Instead Franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Ability to demonstrate effective interpersonal skills is essential as well as sound judgment, problem-solving and good decision making.
• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with CARE Professionals, clients, family members, visitors, government agencies/personnel, and the general public.
• Ability to organize and prioritize daily, monthly and yearly work.
• Ability to establish good working relationships with office colleagues, the franchise owner, clients, CARE Professionals and the community.
• Ability to present a professional appearance and demeanor.
• Ability to operate office equipment.
• Must be patient and congenial on the telephone and in person.
• Must have computer skills and be proficient in Word, Excel and Publisher.
• Knowledge of the senior-care industry.
• Ability to perform duties in a professional office setting.

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with and without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.